Contact
Email us at:
YOUR_SUPPORT_EMAIL@example.com
Please include enough detail for us to reproduce the problem. Screenshots are welcome.
Frequently asked questions
My score is not appearing on Game Center.
Confirm that you are signed into Game Center in iOS Settings and that your device has an internet connection. If Game Center is temporarily unavailable, HopCut's core gameplay should remain usable and the online leaderboard may be unavailable until the service reconnects.
Can I play HopCut offline?
Core gameplay is designed to work without an internet connection. Apple Game Center features, including online leaderboard data, require Game Center availability and may require an internet connection.
How should I report a bug?
Send the support email above and include: your iPhone model, iOS version, HopCut version, what you were doing when the problem happened, and whether you can reproduce it. A screenshot or short screen recording is especially useful.
The game has no sound or haptics.
Check HopCut's in-game settings first. Also check your iPhone's sound and haptic settings if the issue continues.
I changed phones. Will all local progress transfer?
Some HopCut progress and settings are stored locally on the device. Unless a feature is explicitly synchronized through an Apple service, local data should not be assumed to transfer automatically to a different device.
Privacy
For details about local game data, Game Center, and HopCut’s privacy practices, read the HopCut Privacy Policy.